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Service detail
Keeping your complex IT environment running at peak productivity can be challenging—and expensive in material of Small / Medium / Large Network. As your trusted, single source for maintenance services for all you IT products, we offer accountability and management to help improve availability and reduce costs through more efficient contract management. We start with an understanding of your business needs and then design a customized support.
Highlights
Provides a single point of ownership for problems
Delivers skills and experience across a broad range of technologies
Reduces costs and improves efficiency of managing multiple vendor contracts, contacts and invoices
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Service Benefit |
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Remote problem diagnosis and support
Onsite hardware support
Materials and parts included
Choice of coverage windows
Choice of response times or call-to-repair
Work to completion
Escalation management
Access to electronic support information and services
Electronic remote support
Preventative maintenance
Defective material retention (optional, for eligible products only)
Call-to-repair time commitments
Enhanced parts inventory management
Upfront audit
Electronic remote support, advanced configuration |
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Increased business productivity due to improved uptime
Increased return on your IT investment
Convenient onsite support
High-quality support backed
Reliable response times and predictable repair times
More effective IT resource planning and enhanced staff productivity
A consistent level of hardware support across multi-technology systems |
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When you are facing a small problems we can be solved over the phone; we have technicians available to talk you through the solution, fast and efficient way to solve small problems.
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